Quality & Security

Delivering peace of mind

Delivering Quality

At Surf, we understand that you just want to get on with your operations. You don’t want any interruptions or security breaches slowing you down. Surf is committed to delivering quality and dependability across all of its activities. In fact we make it our number one priority to conform to the highest of standards, backed by a quality management system to BS EN ISO 9001:2008.

Delivering Security

Surf takes security seriously which is why we’re committed to achieving data security standards to BS 7799 as part of ISO 27001. We use Ciena /Nortel and Cisco carrier-class equipment. We also employ a higher level of ring topology together with diverse fibre cable routes to ensure first-rate protection against cable failure. All our colocation sites are protected with high-security perimeter fencing, advanced lighting and monitored intruder systems. Government standard locks are used throughout and only authorised personnel may be admitted. And because you want to be sure of a seamless function at all times, maintenance teams monitor services around the clock, with 24/7 backup to ensure excellent service continuity.

Delivering Service

Our target availability over the core network is 99.995% and typically we achieve actual availability of 99.998% on our ring protected services. Surf operates a 24 x 365 network centre and we have a fast, one hour response time and four hour fix targets for all service affecting faults.