Our Services

Expanding your expectations

Delivering a first-rate, dependable service has always been our top priority. Ever since we became Surf Telecoms in 1999 we’ve continued to invest heavily in equipment and infrastructure. And where we don’t have our own equipment, we work closely with our partner providers to expand our reach to a national scale. Basically this means that wherever you are based and no matter what your market sector, you can rely on Surf to keep your communications flowing. But of course, great people are just as important as a great infrastructure. So you’ll find yourself dealing with some of the most skilled teams in our industry – committed, courteous people you can rely on to ensure your communications continue to operate flawlessly. Whatever level of service you need, you’ll find a completely customised solution. We’ll do everything in our power to meet your requirements. And in the unlikely event we don’t have the answer, we’ll know someone that does, ensuring you always receive the highest level of expertise there is.

Diverse solutions

Knowing you have the right solution in place is key to enjoying fast, seamless and secure communications. Surf Telecoms deliver cost-effective, flexible products that grow with you, whether standard or bespoke. The last thing you want is for your communications partner to let you down. Demand high-availability across the board? Then that’s what you’ll get. Network diversity? Compare us to the competition and you’ll see we’re leaps and bounds ahead. No wonder we already supply many key public sector, utility corporate and broadband I media customers across the South West. Surf is committed to investing in leading-edge technology. Most of our network is deployed over our own core and local access fibre cables. Our network offers ring topology, resilience and state of the art MPLS and DWDM carrier class solutions. Whether you need fibre solutions, Ethernet or optical services or site facilities Surf’s range of solutions are designed to meet your requirements whilst offering the highest levels of customer service. For starters, our solutions offer:
  • Core delivery over Surf’s own dedicated low latency fibre network within SW UK and extended reach over third party networks to the other parts of England and Scotland
  • A resilient and secure core network with open standards that will scale and meet the requirements of future IP service network requirements
  • Competitive pricing and payment method options with volume discounts
  • Industry competitive service delivery and support
  • 24 x 365 Network Management Centre and reporting service
  • Operation, maintenance, fault support and management to ISO 9001 quality standards
  • A commitment to ISO 27001 data security standards
  • A proven track record of quality service provision
But whatever solution you choose, you have one fundamental demand. To enjoy fast, seamless communications at all times. This is why all Surf products, services and customers are supported 24 / 7 / 365 by skilled teams with the specialist expertise to respond to your network round the clock.

High Performance Service Level Agreements

Maintaining high levels of performance is as important to us as it is to our customers. From the moment of enquiry through to installation and the rare event of equipment failure, the clock is ticking. We aim to provide a responsive turnaround within our stated timings and to the highest of standards. We also know that if things go wrong you want peace of mind that they can be fixed without the worry of “hidden costs”. That’s why Surf offers high performance service level agreement. For more information contact us.