Your Experience

Helping you move forward

What can you expect from us?

How Surf does business is as important to our customers as our products and services. Our customers come from a broad range of sectors including communications providers, broadband ISPs and broadcasters, systems integrators, communications intensive businesses, utilities, corporate business sector and the education and health sectors to name but a few. But whatever your sector, Surf understands that your needs are unique. So we listen and deliver what’s important to you with a personal, tailored service that helps take your business to the next stage of growth.

Here are some examples:

Education

University of Plymouth The Tamar Science Park is recognised as one of the best of its kind in the UK. It’s jointly operated by Plymouth City Council, Plymouth University and the South West Regional Development Agency and attracts a range of high tech entrepreneurial businesses.

The University of Plymouth is a founding partner – and Surf has been involved in a five year contract to provide a high-speed, secure fibre optic cable infrastructure linking the science park data centre building with the university’s main machine rooms at its Drake’s Circus campus. Because the university can now store all its data at two locations, it means that in the event of an emergency or major failure no data is lost.

As the university’s director of research and enterprise, Professor Julian Beer, says: “The Tamar Science Park remains one of our primary strategic partners in delivering our mission as the enterprise university in the region’s most enterprising city.

“This strong relationship, drawing together education, science and business, ensures a key focus in Plymouth for innovation and knowledge transfer, helping to drive the region’s knowledge economy and science base.”

Data Centres

Next Generation Data (NGD) Europe Surf Telecoms connects to NGD with infrastructure and fibre optic services at their multi million pound mega Data Centre in Newport South Wales.

Tamar Science Park The Tamar Science Park is located near Derriford Hospital in north Plymouth and is jointly operated by the City Council, the University of Plymouth and the South West Regional Development Agency. It attracts a range of high tech entrepreneurial businesses. Its new multi £-million Data Centre opened recently and Surf invested in connecting the science park as a Point of Presence to its own fibre optic cable infrastructure as it has developed. This new PoP offers customers access to the centre’s impressive facilities, complemented by Surf’s quality infrastructure, services and solutions.

Fibre Broadband

Virgin Media Working in partnership with Virgin Media, Surf is currently trialling the distribution of fibre optic broadband using aerial deployment via electricity poles. Western Power Distribution’s electricity infrastructure reaches over 2.5 million homes across South West England and South and West Wales. This novel solution could provide homes and businesses in rural communities with access to high-speed broadband. The trial continues until 2011.

MPLS Installation

£2 million investment provides business continuity for customers In 2002 Surf Telecoms was one of the first service providers to compliment its traditional PDH/SDH services by introducing an Ethernet based networks using Cisco Carrier Ethernet Solutions.

Initially deploying 11 core network switches of 7600’s, 3500’s and 3550’s the network evolved rapidly to meet customer demand and by 2008 there were in excess of 90 switches and routers on the Ethernet network. With the network at near full capacity and significant increase in demand for 1Gb services and improved features across the Surf Telecoms region it became clear that a new network was required.

A decision was made to invest £2 million in building a new Cisco MPLS network which would tackle both issues of the ageing network and the higher bandwidth demand from customers. Using the Cisco 7600 Series, the capabilities and performance of the Cisco Carrier Ethernet solution contribute to Surf Telecoms business services for connecting multiple locations together, providing customers with business continuity and ensuring diverse routing for disaster recovery capabilities.

The MPLS network also allows Surf to offer customers routing capabilities without the need for additional equipment and to provide customers with variable levels of Quality of Service (QoS) to enable them to prioritise the data being transported for their networks.

With the technology provided by Cisco Surf Telecoms can continue to expand their portfolio of value added services and deliver bandwidth options beyond the gigabit level the MPLS network is well suited to satisfy the current and future Ethernet requirements for Surf Telecoms and their customers.

Working with Surf

We want to make your experience of dealing with us as engaging and positive as we can. So what does that mean?

Well, it means we strive to make everything go as smoothly as possible – from the moment you enquire to the time your new equipment or service gets up and running. We want to understand your business and what you need from us. If you have a question, we want to be able to answer it; that’s why we have a dedicated customer support team who can help you. We’re not going to pretend that problems don’t arise, but when they do you can be sure that we have the capability – and the determination – to fix them.

And we’re also very mindful of keeping our customers’ confidences, that’s why you won’t see a list of our customers printed anywhere or precise details of exactly what it is we do for them. Our business is all about keeping your communications functioning seamlessly.

Your experience of Surf

So what’s your experience of working with Surf? Click here to tell us about it and whether it meets your expectations.